online support

Online support refers to assistance provided through internet-based channels, such as live chat, email, or remote access, to help users resolve issues with products or services. It enables customers to get help quickly without needing to visit physical locations. This support can include troubleshooting technical problems, answering questions, guiding users through processes, or providing updates. Being accessible 24/7 in many cases, online support enhances convenience and efficiency, allowing users to obtain expert help from anywhere with an internet connection, often leading to faster resolutions and improved user satisfaction.