Online Service Delivery

Online Service Delivery refers to the process of providing products or services through the internet, allowing customers to access them remotely. This includes things like online banking, digital customer support, e-commerce platforms, or digital government services. It enables convenience by eliminating the need for physical visits or paper-based transactions. Effective online service delivery relies on secure, user-friendly systems that provide timely and efficient access to services, enhancing customer experience and operational efficiency for organizations across various sectors.