Ombudsman (Victorian)

The Victorian Ombudsman is an independent organization that reviews complaints from people about government agencies and public services in Victoria, Australia. Its role is to ensure public services are fair, transparent, and accountable. When someone believes they have been treated unfairly or there has been misconduct, they can approach the Ombudsman for investigation. The Ombudsman does not change decisions but examines whether proper procedures were followed and offers recommendations to improve government practices. This helps protect citizens' rights and promotes trust in public administration.