Ombudsman (Public Advocate)

An Ombudsman, or Public Advocate, is an impartial official who investigates and resolves complaints from individuals about government agencies or organizations. Their role is to ensure that public services are fair, transparent, and adhere to rules and regulations. They act as a neutral mediator, helping to address grievances, clarify agency decisions, and promote accountability. Ombudspersons do not serve as legal advisors but work to improve public service quality and protect citizens' rights through independent inquiry and advocacy.