Ombudsman制度 (Ombudsman system)

The Ombudsman制度 (Ombudsman system) is a public service mechanism that provides individuals with a neutral, independent body to address complaints about government agencies, organizations, or institutions. Its purpose is to ensure fair treatment, accountability, and transparency by investigating concerns, resolving disputes, or recommending corrective actions. The process is typically accessible, confidential, and free, allowing people to seek assistance without needing legal representation. Ultimately, the Ombudsman helps uphold rights and improve public administration by acting as an impartial mediator between citizens and institutions.