ombudsman model

The ombudsman model is a system where an independent individual or office, called an ombudsman, helps resolve complaints or issues between people and organizations, such as government agencies or companies. They act as a neutral intermediary, investigating concerns, offering recommendations, and facilitating fair solutions without taking sides. Their goal is to improve accountability, transparency, and trust by ensuring concerns are addressed efficiently and fairly. This model promotes a non-adversarial approach to dispute resolution, encouraging organizations to listen and improve based on the feedback and problems raised by individuals.