Ombudsman and Accountability

An Ombudsman is an independent official who reviews complaints from the public about government agencies or organizations to ensure fairness and proper conduct. They investigate issues, recommend solutions, and help resolve conflicts without taking sides. Accountability refers to the obligation of organizations and individuals to be responsible for their actions, ensuring transparency, adherence to rules, and that they answer for their decisions. Together, they promote trust and integrity in public services by providing oversight and encouraging responsible behavior.