OMBUDS

OMBUDS are designated officials or offices within organizations or government agencies that serve as impartial intermediaries. They help individuals, employees, or citizens resolve issues, complaints, or concerns by facilitating communication, investigating problems, and recommending solutions. Their role is to ensure fairness, transparency, and accountability, often acting as a trusted point of contact for those seeking assistance. OMBUDS do not have enforcement power but aim to promote understanding and equitable resolution, fostering a more responsive and equitable environment.