Office for Legal Complaints

The Office for Legal Complaints (OLC) is an independent public organization in England and Wales that handles complaints from the public about lawyers, such as solicitors and legal service providers. Its role is to ensure that complaints are fairly investigated and to help improve standards within the legal profession. The OLC can refer cases to professional regulators or recommend disciplinary action if misconduct is found. Essentially, it acts as a dedicated body to oversee legal practitioners, protect consumers, and promote accountability within the legal sector.