Non-Revenue Water

Non-Revenue Water (NRW) refers to the water that is produced and enters the distribution system but is not billed to customers. This includes water lost through leaks, pipeline bursts, or theft, as well as inaccuracies in measuring or billing. High NRW levels can indicate inefficiencies within a water utility, leading to reduced operational revenue and increased costs. Managing NRW is essential for sustainable water services, conserving resources, and ensuring equitable access, especially in regions facing water scarcity. Efforts to reduce NRW focus on repairing leaks, improving metering accuracy, and preventing unauthorized consumption.