Non-programmed decisions

Non-programmed decisions are choices made in situations that are unique, complex, or unfamiliar, where established procedures or routines don’t exist. They require careful analysis and judgment because they involve new or unpredictable circumstances. For example, deciding how to respond to a significant crisis or launching a new product involves non-programmed decisions. Unlike routine decisions, these often demand creativity, insight, and strategic thinking since each situation may differ and requires a tailored approach.