Non-Financial Performance Metrics

Non-financial performance metrics are measurements used by organizations to assess aspects of their performance that aren't directly related to money. They include factors like customer satisfaction, employee engagement, product quality, innovation, and social or environmental impact. These metrics help organizations understand how well they are doing in areas that contribute to long-term success and reputation, beyond just financial results. By tracking these indicators, companies can identify strengths and areas needing improvement, ultimately supporting sustainable growth and positive stakeholder relationships.