Non-financial performance indicators

Non-financial performance indicators are measures that evaluate a company's success based on factors beyond just financial results. They include aspects like customer satisfaction, employee engagement, product quality, brand reputation, and environmental impact. These indicators help organizations understand their effectiveness in areas crucial to long-term growth and sustainability, providing a broader view of performance that financial metrics alone might miss. By monitoring these, companies can identify strengths and areas for improvement, ensuring they deliver value to customers, employees, and communities while maintaining operational excellence.