NHS Goldline

NHS Goldline is a specialized telephone triage service used by healthcare professionals to manage urgent or medical advice requests outside regular NHS hours. When patients need quick guidance or assessment during evenings, nights, or weekends, they can call Goldline, where trained clinicians evaluate their symptoms, provide medical advice, or direct them to appropriate urgent care, such as a GP, pharmacy, or emergency services if necessary. The aim is to ensure timely, appropriate care while reducing unnecessary hospital visits, improving patient safety, and supporting efficient healthcare delivery outside standard hours.