New South Wales Ombudsman

The New South Wales Ombudsman is an independent agency that investigates complaints about government departments and agencies in New South Wales. Its role is to ensure public services are fair, transparent, and accountable. The Ombudsman reviews issues like maladministration, delays, or unfair treatment, and can make recommendations for improvement. They do not have the power to change decisions, but their findings help improve government services and protect citizens’ rights. Essentially, the Ombudsman acts as a neutral watchdog, providing a fair process for addressing complaints and promoting better governance across public sector organizations.