New Public Management (NPM)

New Public Management (NPM) is an approach to running public services that applies private sector management techniques. It emphasizes efficiency, performance measurement, and customer satisfaction. NPM encourages competition among service providers, accountability for results, and the use of market mechanisms in public administration. The goal is to make government services more responsive and effective by focusing on outcomes rather than processes. Essentially, NPM seeks to improve how public organizations deliver services by adopting business-like practices to better meet the needs of citizens.