National Health Service (NHS) Complaints Procedure

The NHS Complaints Procedure allows patients to raise concerns about their care or treatment. If you’re dissatisfied, you can speak directly with your healthcare provider, contact the local NHS trust, or use the formal complaints process. Your complaint will be acknowledged, investigated, and responded to within a set timeframe. The goal is to address issues, improve services, and ensure accountability. If you’re unhappy with the response, you can escalate the matter to higher authorities or independent bodies for further review. This process helps maintain high standards of care and ensures patients’ voices are heard.