National Federation of Arm's Length Management Organisations

The National Federation of Arm's Length Management Organisations (NELM) is a UK-wide organization that supports housing management companies responsible for maintaining and managing social housing. These organizations operate independently from local authorities but work closely with them to ensure quality services, affordability, and safe living conditions for residents. NELM provides training, guidance, and best practices to help these organizations deliver efficient, customer-focused housing management. Its goal is to improve the standards of social housing by fostering collaboration, sharing knowledge, and promoting accountability among its member organizations.