multi-skilling

Multi-skilling is the process of training employees to perform a variety of tasks within their role or across different functions. This approach increases workforce flexibility, allowing staff to handle different responsibilities as needed, which can improve efficiency and reduce reliance on specialized staff. For example, a worker trained in both customer service and basic troubleshooting can switch between roles based on demand. Multi-skilling benefits organizations by enhancing productivity, fostering employee development, and creating a more adaptable workforce capable of responding to changing business needs.