Mitropoulos Report

The Mitropoulos Report was a European investigation into how financial institutions like banks handle customer complaints and disputes. It aimed to identify ways to make these processes fairer, more transparent, and efficient. The report recommended improvements in regulatory oversight, better dispute resolution mechanisms, and increased accountability for financial firms. Its goal was to protect consumers and ensure trust in the financial system by promoting higher standards for handling grievances. Overall, it was a significant step toward strengthening consumer rights and improving financial service quality across Europe.