"Mistakes Were Made (But Not by Me)"

"Mistakes Were Made (But Not by Me)" explores how individuals and organizations often avoid taking responsibility for errors. It explains that people tend to rationalize or justify their actions, convincing themselves they didn't truly make a mistake. This cognitive bias helps protect self-esteem but can hinder learning and accountability. The book highlights how such defensive thinking perpetuates denial and impedes progress, emphasizing the importance of honest reflection and responsibility. Ultimately, it encourages readers to recognize these tendencies in themselves and others to foster more effective decision-making and accountability.