Microsoft Power Virtual Agents

Microsoft Power Virtual Agents is a tool that allows you to create intelligent chatbots without needing extensive coding skills. These chatbots can interact with customers or employees via messaging platforms, answering questions, guiding users through processes, or gathering information. It uses a visual interface to build and manage conversation flows, making it easier to deploy and update bots quickly. Power Virtual Agents helps improve customer service, reduce workload for support teams, and streamline communication across various channels, all within the Microsoft ecosystem, leveraging AI to deliver natural, helpful interactions.