Michael Hammer (Reengineering)

Michael Hammer was a pioneer in the field of business process reengineering (BPR), a concept he popularized in the early 1990s. BPR involves fundamentally rethinking and redesigning how an organization’s work is done to improve efficiency and effectiveness. Rather than making small adjustments, it advocates for creating dramatically improved processes that can enhance customer satisfaction and reduce costs. Hammer's ideas encouraged companies to break down silos, leverage technology, and focus on outcomes rather than tasks. His approach aimed to help businesses stay competitive in a rapidly changing marketplace by transforming their core operations.