Metrics for IT Performance

Metrics for IT performance are quantitative measures used to evaluate how effectively an organization's technology services support business goals. These include metrics like system uptime (how often systems are operational), response times (speed of resolving issues), project completion rates, and customer satisfaction levels. They help identify strengths and areas for improvement, ensuring IT systems are reliable, efficient, and aligned with overall business needs. Tracking these metrics enables informed decision-making, resource allocation, and continuous improvement in IT services.