Metrics-based management

Metrics-based management involves using specific, measurable data—known as metrics—to assess and guide organizational performance. By tracking key indicators such as sales, customer satisfaction, or production rates, managers can make informed decisions on how to improve processes and achieve goals. This approach ensures that strategies are grounded in factual evidence rather than intuition alone, allowing organizations to identify strengths, address weaknesses, and measure progress objectively. Essentially, it’s about using data to steer management actions, promoting transparency, accountability, and continuous improvement.