Metrics and Measurement

Metrics and measurement are ways to assess and quantify performance, progress, or quality. Metrics are specific indicators or data points used to evaluate how well something is functioning, such as sales figures or customer satisfaction scores. Measurement involves the process of collecting this data accurately. Together, they help organizations understand their current status, make informed decisions, and track improvements over time. Think of metrics as the signs or signals on a dashboard that provide insights into performance, enabling better management and strategy.