Mediator Skills Framework

The Mediator Skills Framework is a guide that outlines essential abilities for mediators—people who help others resolve conflicts. It covers key skills like active listening, understanding different perspectives, communicating clearly, managing emotions, and facilitating discussions. These skills enable mediators to create a safe environment, build trust, and guide conflicting parties toward mutually acceptable solutions. Essentially, it provides a structured approach to developing effective conflict resolution, ensuring mediators can handle various situations professionally and empathetically.