Mean Time to Restore

Mean Time to Restore (MTTR) is a metric used to measure how long it takes, on average, to fix a system or service after a failure occurs. It includes the entire process—from identifying the issue to repairing and bringing the system back online. MTTR helps organizations assess their efficiency in resolving problems and improving service availability. A lower MTTR indicates faster recovery times, which can mean less downtime and better reliability for users. It’s an important indicator for maintaining smooth operations and customer satisfaction in IT and other technical environments.