Master Servicer

A Master Servicer is a company that manages and oversees the day-to-day operations of a large group of loan accounts, such as mortgage or student loans, on behalf of the investors who own them. They handle tasks like collecting payments, managing escrow accounts, and addressing borrower inquiries. Essentially, the Master Servicer ensures these loans are serviced efficiently and according to the agreed terms, acting as the primary point of contact between borrowers and the investors who hold the loans. They coordinate with specialized servicers if needed and report on the performance of the loan portfolio.