Masked performance

Masked performance refers to the ability to enact or express emotions, thoughts, or reactions that differ from one's true feelings or identity, often to conform to social norms or expectations. It involves intentionally presenting a different persona or masking genuine emotions to maintain professionalism, avoid conflict, or protect oneself. This concept is common in various situations, such as in customer service, leadership, or social interactions, where controlling how one appears or responds can influence relationships and perceptions. Essentially, it’s about managing one's outward presentation intentionally while the internal experience may remain different.