listening surveys

Listening surveys are tools used by organizations to gather feedback from customers or employees about their experiences, needs, and perceptions. Participants answer questions about their satisfaction, preferences, or concerns, helping the organization understand what is working well and where improvements are needed. The results guide decision-making, shaping services, products, or workplace policies to better meet the needs of stakeholders. These surveys are valuable for fostering engagement, building trust, and ensuring that the organization responds effectively to feedback.