Level 4: Results

Level 4: Results measures the impact of a program or training on overall organizational goals and performance. It evaluates whether the desired outcomes—such as increased sales, improved customer satisfaction, or enhanced efficiency—are achieved as a result of the training or intervention. This level focuses on the tangible benefits and long-term effects that demonstrate the value of the effort. Essentially, it answers whether the program made a meaningful difference in real-world business results, helping stakeholders understand its true return on investment and contribution to organizational success.