Level 3 - Defined

Level 3 - Defined refers to a stage in maturity models where processes and procedures are clearly documented, standardized, and consistently followed across an organization. At this level, roles, responsibilities, and workflows are well established, providing a stable foundation for quality and efficiency. This improves predictability and enables better management, assessment, and continuous improvement of operations. Essentially, it signifies that an organization has moved beyond informal or ad hoc practices to a structured, repeatable, and measurable way of working, ensuring reliable outcomes and facilitating growth.