Level 2 - Managed

Level 2 - Managed represents a stage where an organization has established formal processes and practices to oversee and control IT services or projects. It involves basic measurement, documentation, and consistent procedures to ensure tasks are performed reliably. While not yet optimized or fully refined, this level demonstrates a commitment to repeatability and accountability, reducing ad-hoc approaches. It allows organizations to monitor performance, identify issues, and improve operations systematically, laying a foundation for more advanced process maturity in future stages.