LEARN Model

The LEARN model is a communication framework used by healthcare professionals to understand and address patient concerns. It stands for Listen, Explain, Acknowledge, Recommend, and Negotiate. First, listen carefully to the patient's perspective. Then, explain medical information clearly. Acknowledge their feelings and concerns. Next, recommend appropriate solutions or treatment options. Finally, negotiate to reach a mutually agreeable plan. This approach promotes respectful, effective dialogue, improving trust and patient satisfaction while ensuring that care decisions align with the patient's values and needs.