Kwan's Theory of Information Systems

Kwan's Theory of Information Systems emphasizes that information systems are complex entities shaped by social, technical, and organizational factors. It suggests that successful systems result from understanding how people, technology, and processes interact within an organization. Rather than viewing technology as the sole driver, the theory highlights the importance of aligning technical features with human needs and organizational goals. By considering these interconnected elements, organizations can design and manage information systems that are more effective, adaptable, and supportive of decision-making and operations.