Kluger and DeNisi model

The Kluger and DeNisi feedback intervention theory explains how feedback influences performance. It suggests that feedback directs attention and can either improve or hinder progress based on how individuals interpret and react to it. Effective feedback helps people focus on specific goals, increases motivation, and guides necessary adjustments. Conversely, poorly delivered feedback can cause defensiveness, reduce confidence, or create confusion. The model emphasizes the importance of context, individual mindset, and the manner in which feedback is provided, highlighting that well-designed feedback fosters learning and improvement by promoting positive reactions and reducing negative responses.