Juran Trilogy (Quality Planning, Quality Control, Quality Improvement)

The Juran Trilogy consists of three key processes for managing quality: Quality Planning involves defining what quality means for a product or service and designing processes to meet these standards; Quality Control focuses on monitoring and measuring performance to ensure specifications are met, identifying issues early; and Quality Improvement aims to identify areas needing enhancement and implement changes to continually elevate quality. Together, these steps create a structured approach to achieving and maintaining high standards, ensuring customer satisfaction and organizational excellence over time.