Juran's Quality Planning

Juran's Quality Planning is a structured approach to ensuring a product or service meets customer needs and expectations. It involves identifying what customers want, designing processes to deliver those needs, and establishing controls to maintain quality. This proactive method focuses on planning quality from the beginning, rather than fixing issues after they occur. It emphasizes understanding customer requirements, setting clear quality goals, and systematically designing processes to achieve consistent, high-quality outcomes. Essentially, it’s about thoughtfully preparing and organizing every step to deliver reliable, satisfactory results.