Juran (Joseph Juran)

Joseph Juran was a pioneering quality management expert who emphasized the importance of improving business processes to achieve better products and services. He believed that quality is a strategic goal, involving planning, control, and continuous improvement. Juran introduced the concept of the "Juran Trilogy," which includes quality planning, quality control, and quality improvement, guiding organizations to meet customer needs effectively. His work helped companies reduce errors, increase efficiency, and deliver higher customer satisfaction by focusing on management responsibility and systematic processes.