Johnson & Johnson Tylenol Crisis

The Johnson & Johnson Tylenol crisis occurred in 1982 when seven people in Chicago died after consuming cyanide-laced Tylenol capsules. This incident led to widespread panic and a massive recall of the product, totaling over 31 million bottles. Johnson & Johnson responded effectively by prioritizing consumer safety, improving packaging with tamper-evident seals, and launching a public relations campaign to regain trust. The crisis highlighted the importance of corporate responsibility and consumer protection, ultimately changing industry standards for product safety and packaging. Johnson & Johnson's actions are often studied in crisis management and ethical business practices.