John Donabedian

John Donabedian was a well-known healthcare quality expert who developed a framework to evaluate how well healthcare services work. He identified three key components: “Structure” (the facilities, staff, and resources available), “Process” (how care is actually provided), and “Outcomes” (the results of care on patients’ health). By examining these elements, organizations can identify strengths and areas for improvement, ultimately aiming to deliver safer, more effective healthcare. Donabedian’s model helps ensure that health services are not only well-organized but also genuinely benefit patients.