Jay Baer - Author

Jay Baer is a marketing expert, author, and speaker known for his insights on customer service and digital marketing. He founded Convince & Convert, a consulting firm that helps businesses improve their online presence and customer engagement. Baer has written several popular books, including "Youtility," which emphasizes the importance of being helpful to customers rather than just focusing on selling. His work highlights how businesses can build strong relationships with their audience through valuable content and exceptional service, ultimately driving loyalty and growth in a competitive marketplace.