James Heskett

James Heskett is a respected professor and researcher in business, known for his work on how customer service, employee satisfaction, and company culture impact business success. He has studied how positive relationships within organizations can lead to better performance and higher customer loyalty. His insights emphasize that treating employees well and focusing on customer experience are essential strategies for sustainable growth and profitability. Heskett’s research helps businesses understand that a happy, engaged workforce directly benefits both the company and its customers.