ITSM (Information Technology Service Management)

Information Technology Service Management (ITSM) refers to the strategic approach organizations use to design, deliver, manage, and improve their IT services. It focuses on aligning IT services with business needs, ensuring that technology supports the organization's goals. ITSM includes processes such as incident management (handling IT issues), change management (implementing updates), and service desk operations (providing user support). By applying ITSM practices, companies can enhance the efficiency and quality of their IT services, ultimately leading to improved customer satisfaction and operational effectiveness.