IT support technician

An IT support technician is a professional who helps people and organizations with their computer systems, software, and network issues. They troubleshoot problems, install and update equipment, ensure security, and provide guidance on using technology effectively. Essentially, they keep technology systems running smoothly and help users resolve technical challenges efficiently. Their goal is to minimize downtime and ensure that digital tools support business or personal activities seamlessly. They often work behind the scenes or directly with users to fix hardware, software, or connectivity problems in a timely and professional manner.