IT Services Management (ITSM)

IT Services Management (ITSM) is a structured approach to designing, delivering, and maintaining IT services that meet an organization's needs. It involves processes and practices to ensure technology supports business goals efficiently, such as handling service requests, managing incidents, and maintaining system health. ITSM aims to improve service quality, increase reliability, and optimize resources by coordinating various IT activities through frameworks like ITIL. In essence, it ensures that technology services are aligned with what the organization requires, providing consistent, effective support for users and business operations.