IT Services Management

IT Services Management (ITSM) refers to the processes and practices that organizations use to design, deliver, manage, and improve the IT services they provide to users. It ensures that technology aligns with business goals and meets the needs of customers efficiently. This includes everything from resolving technical issues and managing software updates to ensuring cybersecurity and providing support. ITSM frameworks, like ITIL, help organizations establish best practices, ultimately enhancing service quality, reducing costs, and improving user satisfaction in technology-driven environments.