IT Infrastructure Library

The IT Infrastructure Library (ITIL) is a set of best practices and guidelines for managing and delivering IT services effectively. It helps organizations organize their IT operations to ensure reliability, efficiency, and alignment with business needs. ITIL covers areas like incident management, problem resolution, and service improvement, providing a structured approach to maintaining and improving IT services. By following ITIL, companies can enhance service quality, reduce risks, and optimize costs, ensuring that IT supports overall business goals seamlessly.