ISO 9001 (Quality management systems - Requirements)

ISO 9001 is an international standard that outlines how organizations should manage their processes to consistently deliver quality products and services. It focuses on customer satisfaction, continuous improvement, and effective management. By following its requirements, a company ensures it has clear procedures, monitors performance, and responds to issues proactively. This leads to higher reliability, better efficiency, and increased trust from customers. Essentially, ISO 9001 helps organizations operate systematically and improve their quality management to meet both customer and regulatory expectations.